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Honey Pot Consultancy Pte Ltd ("Honeypot", "we", "our" or "us") respects your rights of privacy when collecting, storing, using and disclosing your personal data, and this Data Protection Notice explains our privacy practices. Please read the following carefully to understand our policies and practices regarding how your personal data will be treated. This notice may be revised from time to time. "Personal data" means any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access (such as name, contact details, date of birth, email address, telephone number, age, marital status, NRIC or passport number, and other demographic data).
This notice is issued in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
Your personal data may be collected before you purchase any of our services, products or packages. You must provide your personal data to us, otherwise we will not be able to provide our services, products or packages to you.
We collect, use and disclose your personal data for the following purposes:
(a) to be used by our therapists to perform hair removal or beauty treatments on you, as well as for after care services; (b) to provide safe and comfortable services to you; (c) to administer bonus points or rewards under our customer loyalty programme; (d) to communicate to you your entitlements and privileges; (e) to notify you of any changes to our treatment plans and product information; (f) to notify you of cosmetology care information and services; (g) for relationship building and customer service; (h) for data cleansing and updating customer profiles; (i) to process payments and maintain business and financial records; and (j) to comply with any applicable laws, regulations, codes of practice, or requests from the Personal Data Protection Commission (PDPC) or other relevant authorities.
You are required to fill in a consultation form for the purposes set out above prior to any purchase of our treatments or products. If you refuse to provide the relevant personal data, we may not be able to provide our services or products to you. If you refuse to provide contact details, we will not be able to send you appointment reminders or notify you of promotions and discounts.
By submitting your personal data to us, you consent to our collection, use and disclosure of your personal data for the purposes set out in this notice. Where we intend to rely on deemed consent or a legitimate interests basis under the PDPA for a specific purpose, we will notify you accordingly at the point of collection.
You may withdraw your consent to any or all use of your personal data at any time by giving us reasonable notice in writing to the Data Protection Officer contact below. Please note that withdrawing consent may affect our ability to continue providing certain services to you, and we will inform you of the likely consequences at the time of your request.
You may need to provide personal data which identifies you from time to time, including but not limited to your name, gender, age, NRIC, FIN or passport number, date of birth, phone number, address, email address, occupation, and treatment or beauty preferences. Failure to provide such data may prevent us from providing appropriate services or products to you.
We collect NRIC, FIN, or other national identification numbers only where required by law or necessary to verify your identity with sufficient accuracy for the purposes stated in this notice, in line with PDPC guidelines on the collection of such numbers. Where a photocopy or scan of an identification document is not required, we will only record the relevant details rather than retain a copy.
If you are below 18 years of age, you must obtain consent from your parent or legal guardian before disclosing any personal data to us.
After submitting your personal data to us, you may receive direct marketing phone calls, emails, SMS text messages, and other marketing communications from Honeypot or our affiliates and business partners, where you have consented to this.
If you do not want us to use your personal data for direct marketing, or wish to withdraw your consent, you may opt out at any time by notifying us at cs@honeypot.com.sg. No fee will be charged for exercising your opt-out right. Please also note that Honeypot only sends marketing calls or messages to numbers where consent has been obtained, in accordance with the Do Not Call (DNC) provisions of the PDPA. If you have registered your number with the national Do Not Call Registry, you may still receive our marketing communications where you have given us clear and unambiguous consent to do so, but you can withdraw that consent at any time as described above.
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by law. Once personal data is no longer necessary for these purposes and there is no other legal basis for retaining it, we will take reasonable steps to securely dispose of it or anonymise it.
We will make reasonable security arrangements to protect your personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, in accordance with our obligations under the PDPA.
In the event of a data breach involving your personal data that is likely to result in significant harm to you, or that is of a significant scale, we will notify the PDPC and, where required, affected individuals, as soon as practicable in accordance with the PDPA.
Where we transfer your personal data outside Singapore, including where our service providers such as Google and Meta process data on servers located overseas, we will take steps to ensure that the data continues to receive a standard of protection comparable to that under the PDPA, whether through contractual obligations, binding corporate rules, certification schemes, or other means recognised under the PDPA.
Our website uses cookies and similar tracking technologies, including Google Analytics, to understand how visitors use our site, to measure the performance of our content, and to improve your browsing experience. This may involve the collection of data such as your IP address, device information, browser type, pages visited, and time spent on our site.
We also use Google Ads and Meta (Facebook and Instagram) advertising tools, including pixels and conversion tracking, to deliver and measure the performance of our advertising campaigns. These tools may allow us and our advertising partners to show you relevant ads on other websites and platforms based on your visits to our site, a practice commonly known as retargeting or remarketing, and to build custom or lookalike audiences for advertising purposes.
Google and Meta act as separate data controllers or processors in respect of the data collected through their respective tools, and process this data in accordance with their own privacy policies:
You can manage or withdraw your consent to non-essential cookies through our cookie consent banner (where shown), or by adjusting your browser settings to block or delete cookies. You can also opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on, and manage ad personalisation through your Google Ads Settings and Meta Ad Preferences. Please note that blocking certain cookies may affect the functionality of our website.
We may share your personal data with our related companies, franchise partners, and service providers who assist us in providing our services (such as payment processors, IT service providers, advertising and analytics platforms including Google and Meta, and marketing partners), for the purposes set out in this notice. If you do not want us to disclose your personal data to any third parties, please email us at cs@honeypot.com.sg with your name and contact number.
You have the right to request access to the personal data we hold about you, and to request correction of any inaccurate or incomplete personal data, subject to any exceptions under the PDPA. You may make such a request by contacting our staff or emailing cs@honeypot.com.sg.
We may charge a reasonable fee for an access request to cover our costs in responding, and we will inform you of any applicable fee before processing your request.
We have appointed a Data Protection Officer (DPO) who is responsible for ensuring our compliance with the PDPA. You may contact our DPO for any questions, concerns, or requests relating to the collection, use or disclosure of your personal data, including access or correction requests:
Data Protection Officer Honey Pot Consultancy Pte Ltd Email: cs@honeypot.com.sg
If you have concerns about how we handle your personal data, please contact our DPO first so that we may address your concerns. You may also lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe we have not complied with the PDPA.